FAQ

1. Create an account.

2. Use our advanced filters to find the car or cars that you want to bid on.

3. Use historical data to help you decide on a realistic bid maximum.

4. If you have any questions about the car, please send us an inquiry before you place a bid.

5. At any time prior to bidding, submit the security deposit fee, which will allow yousafmotors.co.jp to bid on your behalf. The deposit fee is refunded if you decide not to bid on any vehicles.

6.If you win a bid, the net payable amount on your invoice will be the winning bid minus the deductible. You will receive an invoice for the deposit fee, as well as an invoice for the successful bid.

7. Place your bid.

8. You can track your bids on our website.

9. If you win, we will notify you, and instruct you how to make payment.

10. We will arrange the shipment.

We provide up to 25 detailed pictures of the vehicle to help with your buying decision.

No, we are not allowed to put anything inside the vehicle.

Yes, when the information is available. However, we cannot guarantee this information, because it is provided by a third party. YOUSAF MOTORS shall not be responsible for any losses, damages and/or troubles cause by this information.

It depends. If you do not find spare keys in the vehicle’s glove compartment, then they are not provided. You will be responsible for making copies when you receive the vehicle.

No, changing the vehicle’s odometer reading is illegal. YOUSAF MOTORS does not participate in illegal actions, regardless of the reason.

Definitely! Please do not hesitate to let us know what you are looking for. Our staff will do our best to find the vehicle that best suits your request.

Unfortunately, this is not possible as we do not allow anyone into our storage yard for security reasons.

Primarily, we accept payment in U.S. dollars. However, under certain circumstances, Japanese yen is also accepted. No other currencies are accepted.

Currently we accept payments via bank wire transfer and PayPal.

Please allow a minimum of two (2) business days for your bank remittance to be reflected in our bank account. While this delay may cause some inconvenience, it is the average amount of time required for interbank transactions.

The buyer is responsible for all bank fees. Please confirm the cost of this fee with your bank before closing the purchase agreement with our staff.

There is no IBAN Code for Japanese banks. Please instruct your bank to use the Swift Code.

Please visit your account to view the progress of your shipment.

For some countries, a pre-export inspection is mandatory prior to exporting the vehicle. Please visit your country’s appropriate government authorities to obtain all required pre-export inspections lists. It has been reported that while many countries in the past have not enforced this regulation, they are beginning to impose large fines for violations. Please make sure that the condition of your purchase is inspection inclusive if such is mandatory by your country’s government.

A PDF of your vehicle’s inspection certificate will be uploaded to your account once it has been received from the inspection agency.

These changes are made by the contracted shipping companies and we, as exporters, do not have authority to intervene with their decisions.

You, as an importer, are supposed to receive the following documents:

1. Bill of Lading (B/L)
2. Insurance Document (if your purchase is CIF)
3. Export Certificate (also called the “Deregistration Certificate)

4. Commercial invoice
If your government requires, we will also send you the following:
5. Inspection Certificate
6. Export Permit (also called the “Bill of Entry”)

Shipping companies require that full information be provided. The B/L is an official document that determines/proves the owner of the cargo and, therefore, the consignee's full name and address, as written on his/her passport or ID must be used. Your booking will be delayed by the shipping company if the consignee’s full name and address are not provided. Complete information must be provided. The consignee's name cannot have any spelling mistakes. Even the smallest error can be subject to a B/L amendment, which may cost you additional fees and time.

This is the person that the shipping agent contacts to notify the confirmed arrival date of your vessel to the port. If you have a private clearing agent, you may list them here, though it is not mandatory as you do not need to declare a clearing agent on the B/L. If you have not hired an agent, it is easiest to simply write in “Same as Consignee.”

This is the required information you provide so that we can mail your documents, including your B/L, by DHL courier. Please provide the full name of the recipient, full address (without any abbreviations), and phone number(s). Please be warned that incomplete information may delay the dispatch of your documents.